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Retail Consumer Behaviour

Increase your understanding of retail industry consumer behaviour and learn to tailor to your audience.

As a novel start-up in a poorly-researched space, we needed to validate the problems Whirli is solving. Sapio Research were fantastic partners from start to finish – creative in brainstorming angles, careful in designing the questions, and rigorous in analysing the results. The research brought a wealth of insights, backed by hard figures, for our business decision making and for us to talk about publicly in the press.

Nigel Phan

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Initiating a conversation to understand what was causing gender imbalance in the Fit Out sector.

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With conversation growing around changing consumer needs, shops on the high street and their ability to compete with online shopping, it has become increasingly important to have an updated understanding of retail consumer behaviour. Industry decision-making can be informed through retail consumer market research, something which is even important given the impact of COVID-19 on shopper spending habits.

Questions that could be answered through retail industry research to provide post-COVID-19 insights include preferences around online shopping versus brick-and-mortar stores and future spending habits as life returns to normal. Questions could also be fielded around brand loyalty, how discounts might influence shopping decisions and how shoppers would like retail to change for the future. Retail consumer research could help provide the answers to these and more.

Whether you’d like a region-specific audience to speak to or a worldwide scope, we can help you increase your understanding of retail industry consumer behaviour and pinpoint how best to tailor to your audience. Get a quote now.

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